Frequently Asked Questions
WHAT IS THE DIFFERENCE BETWEEN HAVING A SUBSCRIPTION AND BEING A MEMBER?
Signing up for a subscription allows us to send you a monthly newsletter and special Blue Rose updates. Having a membership includes special perks designed just for you. Perks can be discounts on products, freebies, contest with prizes and more!
​
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards (VISA, MasterCard, AMEX) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, or cash on delivery.
​
WHAT COURIERS DO YOU USE?
We use USPS and UPS for majority of orders from United States.
​
MY ORDER HAS BEEN SENT, WHY DON'T I SEE THE TRACKING INFORMATION?
Your order has been sent, but sometimes it takes up to 48 hours for tracking information to show up in the tracking system. In some cases, tracking information won't load in a timely manner. If your order has a tracking number but has not updated, please rest assured that you will be taken care of.
​
WHY I HAVE NOT RECEIVED ORDER CONFIRMATION?
Most times this is because our customers have accidentally entered their email in wrong. Throughout the process we send you a few of emails, including an order confirmation, and a shipping notice with a tracking number.
​
WHAT IF I TYPED THE WRONG EMAIL ADDRESS?
Please contact us so we can change your email address. We can change your email address, name, and address but we cannot change your order.
​
WILL MY ITEMS BE SENT IN ONE PACKAGE?
Certain items (such as canvas prints or pillows) are shipped separately as they require special type of packaging. Other items sometimes require longer production and handling times. When you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next.
​
HOW LONG DOES IT TAKE TO SHIP ONCE I PLACED MY ORDER?
Our average order fulfillment takes 2–5 business days for all production techniques.
This is all based on estimated fulfillment + estimated shipping = estimated delivery time
​
WHERE ARE MY PRODUCTS SHIPPING FROM?
My manufacture has 9 separate shipping regions. They are: USA, Europe, United Kingdom, EFTA states, Canada, Australia/New Zealand, Japan, Brazil and Worldwide.
​
WHAT COUNTRIES CAN YOU NOT SHIP TO?
The list of restricted countries may change depending on world events, but for now, we don’t ship to the following destinations:
-
Crimea, Luhansk, and Donetsk regions in Ukraine
-
Russia
-
Belarus
-
The Gaza Strip region in Palestine
-
Ecuador
-
Cuba
-
Iran
-
Syria
-
North Korea
Please note that Russia’s war in Ukraine severely limits shipping to Ukraine. For now, we’re only able to ship products fulfilled in our Latvian facilities.
​
Additionally, our shipping carriers have a list of countries where they temporarily don’t offer international shipping due to circumstances like natural disasters and other service disruptions.
HAVE A DIFFERENT QUESTION?
Feel free to reach out: CustomerSevice@thebluerosestudio.com